Your privacy is our priority. Find out exactly how rajacuan collects, uses, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Rajacuan ("we", "our platform") is fully committed to protecting the privacy and personal data of every individual who uses our services. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and covers all aspects of the collection, processing, storage, and disclosure of your personal data.
This document applies to all users of the rajacuan website, registered members, applicants currently going through the registration process, and any individual who interacts with our platform through any channel including the website, mobile app, and customer support.
We understand that your trust is our most valuable asset. As such, we do not merely comply with applicable privacy laws — we strive to exceed minimum standards and adopt industry best practices in the management of members' personal data.
We collect various categories of personal data depending on the nature of your interaction with the rajacuan platform. Below is a summary of the information we collect:
| Data Category | Example Information | How It's Collected |
|---|---|---|
| Identity | Full name, MyKad number, date of birth, gender | Registration form, KYC |
| Contact | Phone number, email, residential address | Account registration |
| Finance | Bank account number, eWallet details, transaction records | Deposit & Withdrawal |
| Technical | IP address, device type, web browser, operating system | System auto-log |
| Usage | Game history, wagering, login, account activity | Platform systems |
| Communication | Support chat records, emails, complaints | Support interactions |
We only collect data that is genuinely necessary for the stated purposes. rajacuan does not collect sensitive data such as medical information, religious beliefs, or political views unless specifically required by applicable law.
The personal data we collect is used solely for legitimate and transparent purposes. rajacuan will not use your data for any unrelated purpose without obtaining your prior consent.
You can opt out of marketing communications at any time through your account settings without affecting the core services you receive.
Rajacuan does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. Your data is only shared in the following limited situations:
Your data security is a responsibility we take extremely seriously. rajacuan implements multiple layers of technical and organisational protection to keep your data safe at all times:
Data retention period: Rajacuan retains the personal data of active members for as long as your account remains active. Following account closure, data will be retained for a minimum of 5 years to comply with anti-money laundering and tax record legal requirements. Data that is no longer needed will be securely deleted or anonymised.
The rajacuan website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform performs at its best. Here are the types of cookies we use:
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect certain features of the rajacuan platform. For more information on managing cookies, refer to your web browser's help documentation.
Under Malaysia's PDPA and our commitment to member privacy, you have the following rights regarding your personal data:
You can request a copy of all personal data we hold about you at any time.
You have the right to correct any inaccurate or incomplete data in your account.
You can request the deletion of your data, subject to applicable legal retention obligations.
You can object to the processing of your data for direct marketing purposes at any time.
You can request your data in a structured, machine-readable format for transfer.
You can request that we restrict how we process your data in certain circumstances.
To exercise any of the above rights, contact our support team via live chat on the platform. We will process your request within 14 business days and provide periodic status updates.
Rajacuan does not intentionally collect, store, or process any personal data from individuals under the age of 18. Our platform is strictly for adults only, and we take active measures to prevent underage access.
In operating the platform, some of your data may be processed on servers located outside Malaysia for hosting, backup, or technical processing purposes. All such transfers are conducted in accordance with Malaysia's PDPA requirements and with adequate contractual safeguards.
We ensure that any data recipients outside Malaysia adhere to data protection standards equivalent to those required under Malaysian law. Comprehensive data processing agreements are signed with all international service providers before any data transfer takes place.
Rajacuan reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. The latest version of this Privacy Policy will always be available on this page.
Any material changes — those that significantly affect how we use your data — will be communicated to you via in-platform notification or email at least 14 days before taking effect. Your continued use of the rajacuan platform after that effective date constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact the rajacuan Data Protection Officer (DPO) through the following channels:
We commit to acknowledging every privacy enquiry within 2 business days and providing a full response within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Our Commitment
More than just legal compliance — we build a genuine culture of privacy into every aspect of rajacuan's operations.
Your data is protected by 256-bit SSL and AES-256 encryption — the same technology used by leading banking institutions worldwide to safeguard their most sensitive financial information.
Rajacuan has never and will never sell your personal data to advertisers or third-party companies. Your data belongs entirely to you — it is not a business commodity of ours.
All our data management practices have been reviewed and verified in accordance with Malaysia's Personal Data Protection Act 2010. We conduct internal compliance audits every quarter.
Through your rajacuan account panel, you can view, update, or request deletion of your own data. We believe you deserve full control over your personal information.
In the event of any security breach involving your data, we are committed to notifying you within 72 hours and taking immediate remedial action appropriate to the scope of the incident.
We hide nothing in the fine print. This Privacy Policy is written in plain language so that every Malaysian member can clearly and precisely understand their rights.